Frequently asked questions

How can I be sure my order has been placed?

To check that your order has been placed, log in to your account: it should appear there.

If it does not, please contact us as soon as possible through our ticket system, available from your account, stating the exact amount of your order and the date of the transaction.

How do I return a damaged, defective or incorrect item?

Our returns policy is your « satisfied or your money back » guarantee: our constant goal is your satisfaction with every order you place.

If, for any reason, you are not satisfied with a product you ordered, you can return it to us within 14 days under the conditions below, and we will refund the full amount of the item.

In accordance with Article L221-18 of the French Consumer Code, you have fourteen (14) days to exercise your right of withdrawal, without having to give reasons or pay penalties, except, where applicable, for the return costs. This period starts from the date you receive the items. You can exercise this right on all items purchased.

To return an item, send it back by Colissimo with a tracking number, in suitable packaging, together with a copy of the purchase invoice, to our returns department:

Anoukis Multimedia - Toy Center
1 impasse Emile Planchon
66700 Argelès sur mer

How does Click & Collect work?

When you place a Click & Collect order, we send you a text message as soon as it is ready, so we can arrange an appointment with you to pick it up.

How do pre-orders work?

A pre-order is charged immediately, when you place the order. We do not store your bank details: they never go through our website, as payment is made directly on the bank's website.

If the release date is postponed, the new date appears directly on the product page.

What do « in stock » and « shipped within 15 days » mean?

Products « in stock » are available immediately and shipped within 24/48 hours.

Products marked « shipped within 15 days » are ordered for you when you place your order: they are shipped as soon as they arrive at our premises.

What language are the products in?

The language of each product is shown on its product page.

How can I track my order?

The tracking number of every parcel sent to you is available in your account.

I am a professional or an association, what do you offer?

Schools, associations, game libraries or companies: find everything we offer on our Pro services page.